Last Updated: August 16, 2026
At Goldplaques.com, every custom plaque is made specifically for you. Because our products are personalized, all custom orders are final sale.
No Refunds on Custom Items
We do not offer refunds, returns, or cancellations on custom or personalized plaques once production has begun. Please carefully review all names, photos, numbers, and other customization details before placing your order.
Damaged Items
If your plaque arrives damaged, contact us as soon as possible with your order number and photos of the damage. After review, we will provide a replacement for qualifying shipping damage.
Lost Packages
If your package is confirmed as lost in transit, we will work with the shipping carrier and provide a replacement once the loss is verified.
Stolen Packages
If tracking shows that your package was delivered but it was subsequently stolen, please contact us. We will review the situation and determine whether a replacement can be provided.
Incorrect or Defective Items
If you receive the wrong item or your plaque has a qualifying production defect, please contact us. We will work with you to provide a replacement when appropriate.
Customers are responsible for checking all submitted personalization details, including names, spelling, photos, numbers, social media handles, and other information. We are not responsible for customer-submitted errors.
Contact Us
For any order issue, please contact Goldplaques.com with your order number and photos when applicable.
Goldplaques.com — Custom Gold Plaques Made in the USA.